Herbal remedies with bottles, a mortar, and pestle on a wooden surface.

Shipping Policy

At Skincare Happy, we’re committed to delivering your skincare favorites quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

Questions About Your Order?

Email us at extracare@skincarehappy.com with your order number in the subject line.

Customer Support Hours

Monday–Friday | 9:00 AM–5:00 PM PT
(Excluding U.S. national holidays)

Processing Times

  • Orders of 10 items or less: Ship within 2 business days

  • Orders of more than 10 items: May take up to 7 business days

Business days are Monday through Friday, excluding holidays.

Shipping & Delivery

  • Delivery typically takes 2 to 5 business days after your order ships, depending on your U.S. location.

  • You’ll receive a confirmation email with tracking information as soon as your order is on its way.

Shipping Locations

  • We currently ship within the United States only

  • We do not offer international shipping

  • We do not ship to P.O. Boxes

Order Tracking & Status

How can I check my order status?

Once your order ships, we’ll email your tracking information so you can follow its journey to your door.

How do I track my order?

A shipping confirmation email will include a tracking link. Still need help? Contact us at extracare@skincarehappy.com.

Order Issues & Exceptions

What if an item is out of stock?

We’ll notify you and issue a full refund for the unavailable item within 3–5 business days. Please allow up to 10 business days for the refund to appear, depending on your bank’s processing time.

I entered the wrong address. What should I do?

Email extracare@skincarehappy.com immediately.
If your order hasn’t shipped, we’ll try to update the address.
If your package is returned due to incorrect or insufficient address details, we’ll refund the order (excluding shipping costs) once it’s received back at our warehouse.

Shipping Problems

My package is delayed or held up.

If the carrier is holding your package, reach out to them directly.
You may request the package be held at a local facility for pickup.
Skincare Happy is not responsible for any additional fees related to carrier address updates.

My order never arrived or was stolen.

Please email extracare@skincarehappy.com.
We will file a claim on your behalf. Resolution may take 5–10 business days depending on the carrier.